Printing Troubleshooting Steps

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Are you having printing issues? Cannot connect to your printer? Job not printing out correctly? Printing problems are as common as they are frustrating. There is plenty of resources online to help you. PC World has a very useful article you can read here.

 

For our purposes, we are going to focus on a few things you can do to help when you either cannot connect your printer, or your documents seem to get caught in the printer queue.

 

1. Delete Jobs from Printer queue — Sometimes a job gets stuck in the printer queue and can prevent subsequent jobs from being completed. Microsoft has a helpful document on how to delete jobs from the printer queue, which you can read here.

 

2. Reset your print spooler — If removing the job from the printer queue does not clear up the issue, you may need to reset your printing spooler. You can learn how to do that here.

 

If none of these steps work, there are a number of additional steps that you can take such as deleting and re-adding the printer, updating or re-installing the print driver. Of course we have techs standing by to help you with any of these steps. Give us a call (888) MY-IT-PRO.

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