Category Archives: Tech support

Tips to Fix Common iPhone Issues

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The Apple iPhone is a wonderful product when it works right. It does, however, have a few irritable quirks. We frequently troubleshoot and resolve iPhone and iPad related issues, and will keep a running tab of some of our efforts here.

Issue: my iPhone or iPad crashed and will not power on

 

The iPad and iPhone have been known to crash from time to time. The screen goes dark as if the device has shut down. Powering on does not work. Charging the device does not help, since the battery is not low. In this situation, try doing a “hard reset” by simultaneously holding down the “Home” button and the power button for 10-15 seconds. This could trigger a reset and reboot of the device.

Issue: my text messages show the phone number, not the person’s name

 

A client complained that their text messages only displayed the person’s phone number. Even though the contact was saved in their phone, it would not display the contact’s name in the text message. It only showed the phone number. We resolved this by taking the following steps:

 

  1. Click “Settings” –> “Contacts” –> Short Name
  2. Toggle the green button next to “Short Name” to the OFF position
  3. Toggle the green button next to “Short Name” back to the ON position
  4. Double click the HOME button
  5. Find the messages app in the list of open apps and scroll up to close
  6. Click HOME and re-open your text messages

 

This did the trick for the client. The text messages displayed the contacts name as expected.

 

Additional Resources

 

Trouble with WiFi

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Are you having trouble with your WiFi? Devices will not stay connected? No internet connection? WiFi issues are as common as they are frustrating. There are plenty of resources online to help you. PC World has a very useful article you can read here.

 

For our purposes, we are going to focus on a few things you can do to help when you either cannot connect to your WiFi network, or you do not have internet access.

 

1. Reboot your WiFi access point — Sometimes your modem and your WiFi router are the same device. Sometimes you have a modem and a separate WiFi router. If in doubt, reset both devices.

 

2. Disable and re-enable your WiFi card — After rebooting your WiFi router, you can turn WiFi on and off on your device. The way you do this depends on the device. If you are on a Windows 10 laptop or PC, you can learn how to do it here. If you are on a iPad or iPhone, you can read how to do it here.

 

We have also put together a more comprehensive WiFi troubleshooting guide, which you can download here. If none of these steps work, there are a number of additional steps that you can take such as deleting and re-adding the printer, updating or re-installing the print driver. Of course we have techs standing by to help you with any of these steps. Give us a call (888) MY-IT-PRO.

Printing Troubleshooting Steps

Get your problem fixed now. Call our tech support help desk today: (888) MY-IT-PRO

 

Are you having printing issues? Cannot connect to your printer? Job not printing out correctly? Printing problems are as common as they are frustrating. There is plenty of resources online to help you. PC World has a very useful article you can read here.

 

For our purposes, we are going to focus on a few things you can do to help when you either cannot connect your printer, or your documents seem to get caught in the printer queue.

 

1. Delete Jobs from Printer queue — Sometimes a job gets stuck in the printer queue and can prevent subsequent jobs from being completed. Microsoft has a helpful document on how to delete jobs from the printer queue, which you can read here.

 

2. Reset your print spooler — If removing the job from the printer queue does not clear up the issue, you may need to reset your printing spooler. You can learn how to do that here.

 

If none of these steps work, there are a number of additional steps that you can take such as deleting and re-adding the printer, updating or re-installing the print driver. Of course we have techs standing by to help you with any of these steps. Give us a call (888) MY-IT-PRO.